Support
Something broken, something unclear, or something you want removed - this is where to reach us.
Contact us
Email us and we will get back to you, usually within two business days.
Reporting content or people
Every review, list, comment and profile in Vaultifie carries a report action, and you can block any account from its profile. Reports reach a moderator, and content that breaks our rules is removed and the account actioned.
If you cannot reach the app - or you want to report something urgently - email vaultifie@gmail.com with a link or a username and we will deal with it directly.
Common questions
How do I delete my account?
In the app: Settings → Delete Account. You do not need the app installed - you can also delete it from our deletion page, which confirms by email.
Deletion is permanent. Your profile, logs, ratings, reviews, lists, comments and minigame history are erased, and your username is released.
I forgot my password, or I cannot sign in
Use “Forgot password” on the login screen - we email a six-digit code. If you originally signed up with Google or Apple, use that same button rather than a password; the account is tied to it.
If the email never arrives, check spam, then write to us and we will sort it out.
A film, series, game or book is missing or wrong
Vaultifie does not write its own catalogue. Titles, artwork and credits come from TMDB, IGDB and Open Library, and streaming availability comes from JustWatch. Corrections made at the source reach us on the next refresh.
If something is missing entirely or looks badly wrong, tell us and we will look at why it did not import.
What data do you hold about me?
Your email, username, profile details and everything you choose to save - logs, ratings, reviews, lists - plus a push token if you enabled notifications. The privacy policy sets it out in full.
To request a copy of your data, or to have it erased, email us.
How old do I have to be?
Vaultifie is for people aged 13 and over, as set out in our terms of service.